How should I proceed with a cargo non-compliant? (scratched, broken, incorrect.)

You should write down all machine features, observed with detail the fault, record the product images. Also you can subscribe and request a signature from the driver who performed the delivery. Contact the carrier and record the failure to return the material and solution of the fault along the Maksiwa.

I need information about my purchase. What do I do?

Contact the Maksiwa or the contracted carrier, if the request is for urgent delivery, please contact us and let us know if it is a priority.

How are Maksiwa materials packaged?

Maksiwa machines are packed in wooden pallets or cardboard boxes, it speeds up the process and facilitates the transport.

How can you be a shipping partner with Maksiwa?

Please contact our Logistics Department, over the phone (5141) 3621-3218 (BRAZIL) or +1 (754) 205-6717 (USA) and schedule a visit.

I would like to be part of the Maksiwa workforce, how do proceed?

Forward a resume to the Human Resources lais.ribeiro@maksiwa.com.br (BRA) / customer.service@maksiwa.com (USA), that way when necessary your resume will be reviewed.

Does Maksiwa conduct training with their employees?

Thinking about the security of our employees, Maksiwa periodically conducts training on Health and Safety at Work.

What is HR’s relationship with the production?

Maksiwa’s Human Resources department tries to approximate the employee to manage direction of manufactures, with the objective of integration of each employee to the production environment.

MAKSIWA assures the owner of his equipment, identified by the date of issue of the purchase invoice, a warranty of two (2) years, as follows:

  • The warranty period begins on the date of the commercial invoice.
  • Within the warranty period, the hand labor and the components replaced by manufacturing defect will be provided for free as long as duly proved by Maksiwa
    Service.
  • Third-party manufacturing equipment that makes up the MAKSIWA equipment (such as motors, electrical equipment, belts etc.) are subject to the terms and
    conditions of warranty of their respective manufacturers.
  • In case an exchange of machine is needed, please return the defective part or machine to MAKSIWA.
  • All risks of transporting the replacement machine and cost will be under the responsibility of the machine owner.
  • All equipment installation expenses and workplace adaptations are under the responsibility of the machine owner.
  • When you notice any defect or malfunction when receiving the equipment, get in touch immediately with the manufacturer or resale. Do not turn it on.
  • Not included in this warranty is any technical visits aimed at cleaning or adjustments caused by wear, resulting from normal use of the equipment.
  • The warranty does not cover problems caused by mistreatment, carelessness, misuse or inappropriate use of the functions designed for this equipment in this manual, as well as poorly executed operations by untrained operators to operate it.
  • MAKSIWA is not responsible for lost productivity, direct or indirect damages caused to the owner of the equipment or to third parties, or any other expense, including lost profits.
  • Even under warranty, you may lose its validity as follows:
    a) Application of non-original components;
    b) Alteration of its original features;
    c) Lack of proper maintenance;
    d) Improper use of the equipment;
    e) Change in equipment or electronic connections;
    f) Damage caused by mechanical shock or exposure to unsuitable conditions (humidity, salt spray, corrosive agents, etc.);
    g) Damage caused by bad weather (floods, flooding, lightning, power outages etc.).

For your safety, trust the repairs, maintenance and adjustments (including inspection and replacement) for technical assistance recommended by MAKSIWA, always use genuine spare parts and accessories, reassembling to its original machine the same way.

Newsletter

Get news and exclusive promotions